How can we help?
Find answers to common questions, learn how to manage your account, or get in touch with the Evy team if you need a hand.
What do you need help with?
Choose a topic below to quickly find the right information or support resource.
Account & Profile
Get help with your account, profile information, password and account settings.
Get account help →Events
Need help creating, editing, publishing or managing an event on Evy?
Get event support →App & Technical Issues
Something is not working as expected? Tell us what happened and we’ll help investigate.
Report a technical issue →Reports & Safety
Report inappropriate content, harassment, fake events or behaviour that violates our rules.
View Community Guidelines →Privacy & Data
Learn how Evy handles personal information, data retention and privacy rights.
View Privacy Policy →Delete Your Account
Learn how to request account deletion and what happens to your data afterwards.
Account deletion information →Frequently asked questions
Quick answers to some of the most common questions about Evy.
Do I need an account to use Evy?
No. You can browse public events without creating an account. An account is required to save events, interact with the community, publish events and use other personalised features.
How do I reset my password?
From the Evy login screen, select “Forgot password?” and follow the instructions sent to your registered email address.
Can I publish an event on Evy?
Yes. Registered users can create and publish events, provided that the event complies with our Terms of Service and Community Guidelines.
How do I report an event or another user?
Use the report option available directly within Evy. Reports may be reviewed using automated moderation and, where necessary, human review. Serious safety concerns can also be sent to info@myevy.app.
I found a bug. What should I send to support?
Tell us what happened, what device you are using, what version of Evy you are running and, if possible, include a screenshot. These details help us reproduce and investigate the issue more quickly.
How do I delete my Evy account?
Account deletion can be requested directly from your account settings inside Evy. You can also review the full deletion process on our Account Deletion page.
Still need help?
Can’t find what you’re looking for? Send us a message and the Evy team will get back to you as soon as possible.